1 CommentOnline shop review: Bebe.com
All reviews written here are based on my personal experiences during the whole shopping process till I received my items. I am not in any case affiliate to any of the sites below. If you have your own shopping experience, feel free to drop a few lines of comments here.
I have stop writting about online shopping reviews for quite a while and decided to resume it again. The third review is on Bebe.com. I started to shop at Bebe only from Jan 2011 and this is my 4th purchase. I will be adding some pros and cons in the review from now on..
Shipping: Although Bebe offers direct shipping back to Singapore and I found that it is much cheaper to ship via VPOST. It takes about 5 days with Bebe Standard shipping to arrive at my Vpost USA and another 5 to 7 days for Vpost to deliver to me.
Quality of clothing: Overall, Bebe clothing is good in quality. I have ordered some of their signature logo T-shirts and they are sparkling gorgeous. However the white color logo shirts is too sheer to my liking. If the fabric can be made slightly thicker and it will be perfect.
My most recent purchase include a nice black lace top as shown below, the quality of the fabric is pretty good.
I also bought the following Rhinestone Bow Watch Cuff and Snake Clasp Bracelet, they are beautifully sparkling in all angles, especially the Snake Clasp Bracelet, I can see it sparkle in rainbow colors. They look much nicer than in the pictures. I always wanted to buy a snake bracelet from Bebe but it usually sold out pretty fast before I make my move. LOL, finally grasped one!
Here I would like to relate an incident regarding my recent purchase which I am completely satisfied with Bebe customer service. During the checkout process, I encountered difficulty in entering a free shipping code(which I received from Bebe on my 3rd purchase), despite trying to enter the code a few times, the system did not recognized it. I went ahead to place the order and immediately after the order confirmation, I emailed the customer service regarding the issue, at the same time, I requested my items to be packed in the “smallest” possible box.
One day later, the bebe customer service replied that they will refund the shipping fee to me. With regards to the packaging of my order, they have passed my request along to their shipping department.
Pros: Good customer service. Bebe customer service listened to customer’s requests and complaints and addressed them promptly and efficiently, thumbs up!
Cons: Bebe usually pack items in a big box but they take in request to pack into a smaller package and hence this is no longer a con.
Cons: Direct international shipping fee is very expensive. Hope that Bebe can consider lowering their international shipping cost in order to be more competitive. For example, Saks Fifth Avenue has recently offers $19.99 USD Flat Rate Shipping to selected countries(including Singapore) on orders of $99 USD and more, this is indeed a very attracting shipping fee to international customers.
Conclusion: I am a total Bebe loyal customer and will continue to shop at Bebe.com.
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